At OnlineMed, your satisfaction is our top priority. If you're not satisfied with your purchase, we offer a straightforward refund policy as outlined below.

100% Money-Back Guarantee

If your doctor's note is rejected by your school, employer, or other institution, you are eligible for a full refund. Simply reach out to our support team with evidence of the rejection within 7 days of receiving your note.

Other Refund Scenarios

• If you were charged multiple times due to a technical error, we will refund any duplicate charges.
• If you did not receive your note within the promised delivery window (under 10 minutes), and our support team is unable to resolve the issue, you are eligible for a full refund.
• Refunds are not available for issues caused by incorrect or incomplete information provided during the consultation process.

Requesting a Refund

To request a refund, please contact us at support@onlinemedcare.com within 7 days of your purchase. Please include your order number and a brief explanation of your issue. We aim to resolve refund requests within 2–3 business days.

Payment Processing

Refunds will be issued to the original payment method used at checkout. Depending on your bank, it may take 5–10 business days for the funds to appear on your statement.

Questions?

If you have any questions about our refund policy, feel free to reach out to us at support@onlinemedcare.com.